Fast, direct and friendly
IT support for the West Country
Help and regular support is just a phone call away
When your IT system lets your business down, you want fast, efficient IT support. As a small business owner who puts customer satisfaction at the heart of success, I understand the importance of restoring your IT systems with minimum disruption to your business.
To me, this kind of service is a basic principle of business. It’s this personal, rapid response that sets me apart from the staggering number of corporations that will pop up in a single Google search — all promising the same reliable support, the same comprehensive service and the same competitive prices.
When you contact Alphatec, you’ll be guaranteed to speak to one of my team directly. No auto-attendant menus and no awful on-hold music. I’ll be notified immediately so we can arrange a convenient time for you to have a call-back to personally discuss the most efficient and cost-effective solution for you.
Whether it’s remote assistance, on-site call outs or building your unique maintenance package, my service will ensure that your IT infrastructure runs like a well-oiled machine.
Choose the human touch.
Find out how Alphatec can start supporting your business’s IT systems today.
- I have over 20 years’ experience in the public and private IT sector, maintaining and improving networks and upgrading security systems.
- I follow a customer-centric approach that understands the needs of clients that are looking to grow without the hassle of unreliable systems and a frustratingly intermittent support service to hinder them.
- I’m a firm believer in the importance of the human-touch, which is why I’m based in Western-super-Mare — perfectly positioned to provide on-site assistance, often within 30 minutes, and regular maintenance visits for much of the West Country.
- I’m always keen to help clients that are looking to transform their systems and save costs with cloud migration — I have strong experience in delivering a migration strategy that’s tailored to your business needs.
So what do our clients say about our IT Support Services:
We chose to outsource our I.T infrastructure support over a year ago. We had some of the skills in-house to manage it but we didn't have the time to. Finding a company that we could work with as if they were part of our team was very important to us and Alphatec Systems have proven to be the perfect fit. We now have very reliable systems that can be remotely managed and if needed Ed is on-site promptly to resolve problems that can't be done so remotely. With Alphatec Systems all of our staff can refer any problems directly to Ed via Skype or email as if it was our own internal support team and they know that things will get done quickly. We would be happy to recommend Alphatec Systems to anyone looking to outsource their I.T needs.
Trevor Munday, Director at Newzapp
Ed was introduced to us by our new ISP to assist with the DNS migration of our 3 domains away from local government control back to ourselves. Ed went above and beyond to make sure everything went smoothly even though propagation occurred during the weekend. Due to Ed’s knowledge, experience and connections everything went exactly as planned. I would highly recommend Ed for any ‘not so straight forward’ DNS project that you might be facing.
Tim Burgess, Wolverley CE Secondary School
Ed Kenworthy of ALPHATEC SYSTEMS LIMITED solved a problem for me that had been outstanding for some time. This enabled me to send e mails from both my i phone and i pad which had previously not been possible. He was happy to look at the i pad after a 4Networking meeting which was very convenient for me and when the problem required more time to resolve it he offered to come to my house to do it which was a distance of 40 miles for him. Everything is now working well which means that I can send e mails when away from home without having to worry if they get through which makes a great difference to my business. I would highly recommend Ed to anyone who has a problem with IT as I have found his services excellent.
Christine Jewels, Italian Language Services
Many thanks for your hard work and help with reviewing our IT systems. Nothing was ever too much trouble and you were a pleasure to work with.
Ben Sturgeon, Blacks Business Brokers Ltd
I'm impressed and relieved with Ed's knowledge and ability. Whilst I'm a database developer and spend most of my day coding and automating peoples admin processes, I know relatively nothing of the every changing computer set ups, operating systems, viruses, networking, internet connectivity etc, etc. Fortunately Ed does and goes straight to the issues - and solves them.
Martin Bridges, databASED.biz ltd
Ed really helped me out with a client's techy issues, is a genuinely lovely bloke and very collaborative. He also does the first hour for free so you can see for yourself what it's like to work with him. More than happy to recommend him to someone looking for a friendly and far too modest IT guy!
Kirsty Grimes, We Love Our Locals
I met Ed at Bristol Cribbs on Tuesday and was fortunate to have both a 1-2-1 and sit next to him for breakfast - he's a really nice bloke. Later that day he took remote control of my computer and did hours of tests and then followed up with more tests yesterday. Great service; great chap; try him!
Ian Croft, Easi Ear Hearing Care
Not only is Ed a nice bloke but he knows his stuff. I mentioned to him that I had an email issue (phone and laptop not showing the same thing) and he went away, researched and found me the answer so now all sorted. Thanks Ed.
Geoff Davis, GRD Credit Control Services
Alphatec Systems have done a fantastic job with my I.T systems network. The advice given was sound and they went out of their way to make sure it all ran smoothly ready for our new practice management system. I would recommend their services.
Jonathan Best, Marian Blake Opticians
Ed recently helped me get my new website up and running. He took control of all aspects of arranging the transfer of domain and linking it with my new site provider. He also ensured my e mail accounts and calendar worked. He made sure I had the least amount of downtime and was very patient.
Martyn Sloman, Gold Dust Training