Alphatec Systems Ltd – Privacy Policy
Alphatec Systems Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly and transparently.
This Privacy Policy explains what information we collect, how we use it, how we keep it secure, and your rights under UK data protection law.
Who we are
Alphatec Systems Ltd is an IT support business providing technical support, remote assistance, and related IT services, primarily to UK-based customers.
If you have any questions about this policy or how we handle your personal data, you can contact us at:
Email: info@alphatecsystems.co.uk
What information we collect
We may collect and process the following types of personal information:
- Contact information – such as your name, email address, phone number, and any message you send via our contact forms, email, or booking system
- Booking information – when you book an appointment through Microsoft Bookings
- Marketing sign-up information – such as your name and email address if you request an e-book or sign up to receive updates
- Website usage data – including IP address, browser type, device information, and pages visited, collected via analytics tools such as Google Analytics
- Remote support information – limited technical or device information required to provide remote support when you choose to download and run our support software
We do not collect payment details directly through this website.
How we use your information
We use your personal data for the following purposes:
- To respond to enquiries and requests
- To provide IT support and related services
- To arrange and manage appointments
- To send marketing communications where you have chosen to receive them
- To improve our website, services, and customer experience
- To meet legal, regulatory, and contractual obligations
We only process your data where we have a lawful basis to do so, such as consent, contract, or legitimate business interests.
Marketing communications
If you choose to sign up for marketing communications (for example, to receive an e-book or updates), we may send you relevant information about our services.
You can unsubscribe at any time using the link included in our emails or by contacting us at info@alphatecsystems.co.uk
.
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
Cookies and analytics
Our website uses cookies to ensure it functions correctly and to help us understand how visitors use the site.
We use analytics tools such as Google Analytics to collect anonymised information about website usage, such as which pages are visited and how long visitors stay on the site. This helps us improve the website and user experience.
You can control or disable cookies through your browser settings.
As the website develops, a cookie consent banner may be introduced to provide greater control over cookie preferences.
Third-party services
We use trusted third-party services to operate our business and deliver our services. These may include:
- Microsoft 365 – for email, bookings, and internal business systems
- Remote support tools – such as ScreenConnect and Windows Quick Assist, used only when you choose to receive support
- Website hosting providers – using UK-based or UK/EU data centres where possible
- CRM and marketing systems – to manage customer relationships and communications
These providers only process personal data on our instructions and are required to keep it secure and confidential.
Data security
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.
Access to systems and personal data is restricted and monitored.
How long we keep your data
We retain personal data only for as long as necessary:
- Enquiry data – for ongoing communication and reasonable follow-up
- Customer data – for the duration of the business relationship and any legally required retention periods
- Marketing data – until you unsubscribe or request removal
Your rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Object to or restrict how your data is processed
Withdraw consent at any time where processing is based on consent
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us at info@alphatecsystems.co.uk
.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in legislation or how we operate.
The most up-to-date version will always be published on our website.